A pre-paid card is just like a debit card from your bank. You can use it to pay for services that meet your needs and outcomes, as agreed in your support plan.
All new direct payments service users, nominees, or third parties who manage the service user’s direct payments on their behalf, will receive their payments via the pre paid card.
From April 2015 all direct payments users will be using the pre paid card.
Service users who are eligible for Continuing Care Funding can also choose to receive their personal health budget via a direct payment.
If you already have a pre paid card, you can download the user guide here.
For more information you can contact the Direct Payments Team at Hillingdon Tel: 01895 556694 or Email: DirectPaymentsTeam@Hillingdon.gov.uk
Jack and Tom are twins, aged 22, who have a learning disability / complex needs and are high on the autistic spectrum. They have lived in supported living accommodation for over three years and were previously being cared for by an organisation that was commissioned by the local authority. During this time the care provider changed and the turnover of support workers meant that there was a lack of continuity of staff.
The twins were often stuck indoors and unable to access the community. This in turn led to them exhibiting challenging behaviour, some of which had a very detrimental effect on their physical and emotional well-being.
Jack and Tom's parents wished to explore the option of direct payments, as this had worked effectively in the past when the twins were children. They understood that this would be a more substantial venture but wanted to have more choice and control over the care that was being provided to their sons.
Their parents worked alongside their social worker and direct payments support planner, in order to get all the information they needed to make the decision to move to direct payments. All involved felt this would be the best option and embarked upon something that had not been trialled in Hillingdon before.
Initially their parents had difficulty recruiting enough staff to fill all the posts required to provide support to the twins. Other challenges included the loss of the member of staff who was originally identified to be the team leader and could provide training to the future staff team. They were able to recruit another team leader and with some advice and a lot of research, have made use of free online training and support from organisations like Skills for Care, in order to fully train the staff team.
Despite some initial difficulties with their payroll company around the payment of wages to staff working variable shifts, Jack and Tom's parents are happy with the decision to switch to direct payments.
They have just had a week away and despite the weather, they reported that they had a very relaxing time. The main reason for this was their confidence that the team of staff they have employed via direct payments were looking after the twins very well.
In their own words "The quality of care is going from strength to strength and we are now fully staffed with keen and honest people".
They also report that Jack and Tom are becoming more relaxed and displaying very little challenging behaviour.
While every care has been taken in the compilation of the information on this website, neither Hillingdon Council or PCG Care Solutions will be held responsible for any loss, damage or inconvenience caused as a result of using the site and any inaccuracies/errors within these pages.
If you choose to purchase services via the Marketplace, you are advised to refer to the Buyers Guide prior to making a purchase, as well as making your own enquiries and seeking independent advice. This is applicable to Adult services only, as there is no Marketplace for Children's services.