Connect to Support Hillingdon
Please review and correct the information below.

Make a payment


Standing order

The most convenient payment method is by standing order. To request a standing order form, please contact the Corporate Collections Team on 01895 250345 or ascrecovery@hillingdon.gov.uk 

Internet Banking

Click here and select pay your bill now and choose the Social care charges option.

Online Banking

Please quote the customer number, as printed on the invoice, as the reference on all payments.

Bank details are: Sort Code: 30-80-12
Account No: 11542760

Internet Banking

To pay through the council website www.hillingdon.gov.uk/payselect pay your bill now and choose option 'Social Care Charges'.

24-Hour Automated Payment Line

Please ring 01895 556699 and select option 5 - Social Care Charges. You will need your customer number, as printed on your invoice and your card details.

By Credit/Debit Card

You can ring 01895 250345 between 9am and 5pm.

By Cheque

Cheques should be made payable to 'London Borough of Hillingdon' quoting the client name and customer number on the back. Please do not send cash through the post.

At the Post Office

Payment can be made using a 'Payment card' at Post Offices and other outlets. For information on how to obtain a card, please ring 01895 250345.

Late or missed payments

You should allow enough time for your payment to reach us by the due date. This is usually:

  • 3 working days if you pay at the bank or using BillPay
  • 7 working days if you post a cheque with a first class stamp
  • main Post Office can take up to 10 working days to reach your Adult Social Care account

If payment is not received by the expected date, the council may issue a reminder notice to you. Non-payment of charges may lead to court action being taken against defaulters.

Payment difficulties - don't be put off

If you are experiencing financial difficulties and are likely to fall behind with your payments, you should contact the Corporate Collections team on 01895 250345 or by emailing them at ASCRecovery@hillingdon.gov.uk where staff are available to discuss payment arrangements.

If you wish to come to the Civic Centre to see a member of the team to discuss your bill or payment arrangements, please telephone on the above number beforeheand to make an appointment. If you arrive without an appointment, it may not be possible to see you.

Last reviewed: 12/01/2017

Useful links

While every care has been taken in the compilation of the information on this website, neither Hillingdon Council or PCG Care Solutions will be held responsible for any loss, damage or inconvenience caused as a result of using the site and any inaccuracies/errors within these pages.

If you choose to purchase services via the Marketplace, you are advised to refer to the Buyers Guide prior to making a purchase, as well as making your own enquiries and seeking independent advice. This is applicable to Adult services only, as there is no Marketplace for Children's services.