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GPs, dentists, hospitals and opticians

Introduction

Pharmacists

Your community pharmacists should be your first contact with regard to health issues.  Local pharmacies offer a range of health services that you may not be aware of. For example, pharmacies are an expert in the safe use of medicines, promote health and wellbeing and provide access to stopping smokoing, sexual health and  alcohol support services. These services could save you a trip to your GP, or help you to make healthy lifestyle changes. The whole pharmacy team is there to help you look after yourself and have a healthier lifestyle.

Read more about what services your pharmacist can offer. 

111

NHS 111 is a service to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones. Read more about the 111 number. 

Local services

All local services including GP's, dentists, hospitals and urgent care centres can be found using the "Services near you" feature on the NHS Choices website.

Further information and to compare different services you can refer to NHS - My Health London.

New HHCP partnership joins-up care

The Hillingdon Health and Care Partnership brings together four key care providers to deliver more joined-up care for Hillingdon's elderly residents with complex needs. The founding partners also work with a range of other providers to provide more seamless care. The key partners are: GP Networks, CNWL, THH & H4All.

Have you heard about Care Connection Teams (CCTs)? They will begin rolling out across the borough from April 2017.

The Care Connection Teams comprise of a GP, Guided Care Matron and Care Coordinator. Together they will be proactively identifying people over 65 years old who may benefit from accessing services in order to maintain their health and wellbeing. H4All Wellbeing Officers are also an integral part of the CCTs in supporting patients social support needs

The team will work closely with other providers including the voluntary sector, hospitals and social services in joining up patient care.

The CCTs will select appropriate patients via patient selection tools and practice intelligence to case-manage and support patients to:

  • Reduce hospital admissions and A & E attendances
  • Support early discharges thereby reducing their length of stay
  • Reduce hospital visits and outpatient follow ups
  • Free up GP time
  • Improve utilisation of appropriate services for individual patient needs
  • Join up pathways and process to deliver an integrated service
  • Support patients to self-care
  • Care for people in their home for longer

Watch this video to find out more about how CCTs work.

CTT

Opticians

A list of opticians available in your area can be found on the NHS Choices website

For people who are unable to get to an optican, there are several companies that offer home visiting opticians.

Complete Community Care offer a free NHS home eye test and free spectacles.

Home Health Clinic offer both hearing and eye care at home.

Specsavers can offer free home eye tests to people who meet their eligibility criteria.

Hillingdon CCG

Hillingdon Clinical Commissioning Group is made up of all the 48 GP practices across the borough of Hillingdon, which aims to provide high performing, good quality and cost effective acute and community based health system for local residents. The CCG works closely with providers, the local authority and community and voluntary sector groups to achieve this.

The Hillingdon Hospitals NHS Trust provides services from both Hillingdon Hospital and Mount Vernon Hospital. Find out more about your local hospital.

Continuing health care

NHS continuing healthcare is the name given to a package of care that is arranged and funded solely by the NHS for individuals who are not in hospital but have complex ongoing healthcare needs.

You must be assessed by a team of healthcare professionals as having a ‘primary health need’ for care. This means that you need care primarily because of your health needs.

This is assessed by looking at:

  • the nature of your needs
  • how intense and severe they are
  • the complexity of your needs
  • how unpredictable your needs are; including any risks to you and others if adequate and timely care is not provided

Eligibility is always based on these needs, rather than any particular diagnosis or condition.

When should I be considered for NHS Continuing Healthcare?

If you have ongoing health needs, there are times when staff should consider whether you may be eligible. You can request an assessment from your healthcare team, or your social worker if you have one.

More information on NHS Continuing Healthcare can be found on NHS Choices.

Those eligible for Continuing Health Care may choose to receive a personal health budget (a direct payment). For more information on how this works, click here.

NHS - PHB for Healthcare Factsheet Hillingdon [67kb]

Care Quality Commission

Care Quality Commission (CQC)

This is the national body that regulates health and social care services ensuring hospitals, care homes and care services are meeting national standards.

Last reviewed: 25/06/2018

While every care has been taken in the compilation of the information on this website, neither Hillingdon Council or PCG Care Solutions will be held responsible for any loss, damage or inconvenience caused as a result of using the site and any inaccuracies/errors within these pages.

If you choose to purchase services via the Marketplace, you are advised to refer to the Buyers Guide prior to making a purchase, as well as making your own enquiries and seeking independent advice. This is applicable to Adult services only, as there is no Marketplace for Children's services.

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