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Feedback, compliments and complaints

How to feedback

We are committed to providing excellent customer care and good quality services. We'd like to know when you're pleased with our service and welcome your feedback. You can use the feedback option on any page on this website and we will look into your query and come back to you as quickly as possible.


If we're doing a good job and you'd like to give us a compliment, we would love to hear from you. Feedback is logged and used to measure and review services available and plan for the future.


We also realise that sometimes things can go wrong. If they do, we want to hear from you so that we put them right, learn from what has happened and put steps into place to ensure the same thing doesn't happen again.

Read more about how to give feedback or raise a concern.

Last reviewed: 19/06/2018

Useful links


While every care has been taken in the compilation of the information on this website, neither Hillingdon Council or PCG Care Solutions will be held responsible for any loss, damage or inconvenience caused as a result of using the site and any inaccuracies/errors within these pages.

If you choose to purchase services via the Marketplace, you are advised to refer to the Buyers Guide prior to making a purchase, as well as making your own enquiries and seeking independent advice. This is applicable to Adult services only, as there is no Marketplace for Children's services.