The most convenient payment method is by standing order. To request a standing order form, please contact the Corporate Collections Team on 01895 250345 or firstname.lastname@example.org
Click here and select pay your bill now and choose the Social care charges option.
Please quote the customer number, as printed on the invoice, as the reference on all payments.
Bank details are: Sort Code: 30-80-12
Account No: 11542760
To pay through the council website www.hillingdon.gov.uk/pay select pay your bill now and choose option 'Social Care Charges'.
24-Hour Automated Payment Line
Please ring 01895 556699 and select option 5 - Social Care Charges. You will need your customer number, as printed on your invoice and your card details.
By Credit/Debit Card
You can ring 01895 250345 between 9am and 5pm.
Cheques should be made payable to 'London Borough of Hillingdon' quoting the client name and customer number on the back. Please do not send cash through the post.
At the Post Office
Payment can be made using a 'Payment card' at Post Offices and other outlets. For information on how to obtain a card, please ring 01895 250345.
Late or missed payments:
You should allow enough time for your payment to reach us by the due date. This is usually:
- 3 working days if you pay at the bank or using BillPay
- 7 working days if you post a cheque with a first class stamp
- main Post Office can take up to 10 working days to reach your Adult Social Care account
If payment is not received by the expected date, the council may issue a reminder notice to you. Non-payment of charges may lead to court action being taken against defaulters.
Payment difficulties - don't be put off
If you are experiencing financial difficulties and are likely to fall behind with your payments, you should contact the Corporate Collections team on 01895 250345 or by emailing them at ASCRecovery@hillingdon.gov.uk where staff are available to discuss payment arrangements.
If you wish to come to the Civic Centre to see a member of the team to discuss your bill or payment arrangements, please telephone on the above number beforeheand to make an appointment. If you arrive without an appointment, it may not be possible to see you.Last reviewed: 12/01/2017